FAQ

Tatung Company of America, Inc. can offer returns for products purchased from Newegg Tatung USA Marketplace or company outside sales events within thirty (30) calendar days with a valid receipt of shipment. Purchases made from Tatung authorized local stores or online stores, please refer to the retailers' return policy.

Tatung Company of America, Inc. can offer repair service for products purchased from our authorized retailers in the United States.
There are 2 methods to request a repair service. Please do not send in the repair products before obtaining a valid RMA # and further instructions from our repair service team.

The actual cost for repair will vary based on the product, the cost of the part, and complexity of the repair. Our service team will contact you with an estimate repair cost before we start fixing the issue.

It depends on the complexity of the repair. Typically turn-around time is approximately 5 business days after we receive your product. However, there are factors such as parts availability that may change that timeframe.

All Tatung products will have a 90 days limited warranty after repair service.

Failure: The touch screen is completely unresponsive.

Solution:

1. Touch and hold the finger in the middle of the desktop screen for 3 seconds and then release, and check if the touch screen can be awakened or a drop-down menu containing additional options.
2. Check if the touch­screen configuration can be opened, if the system prompts chip version does not match, please re­install the software. Be sure to uninstall the previous installation files, and manually delete the installation folder if necessary; and connect the touch screen before install t the device cannot be detected, please re­plug the USB interface of the touch screen, and make sure that the USB interface and the computer are con Enter the Device Manager and check if the touch screen hardware can be found (unplug and plug the USB extension cable, and check if USB input d disappears or appears in the Device Manager).
3. Check if the software is properly installed, and check if the installation is incomplete due to registry protection by anti­virus software.
4. Check if the operating system is compatible with the current mode of touch operation; If the operating system does not support multi­touch, please s Analog mode.
5. Check the status of the touch screen, right click My Computer and select Manage ­ Device Manager ­ Human Interface Devices, and check if it has Multitouch Device and if the device is working properly. If the device does not have digital signature, right click on the device and click Uninstall to pop prompt box, and select “Delete all files of the software”; Click OK to uninstall, and then install the latest software of the touch screen.

Failure: Multi-touch is invalid. Tip (Pen Point Mode) identification does not support multi-touch.

Solution:

1. if your system supports multi­touch.
• Operating systems support native multi­touch: Windows7 Home Premium, Windows7 Ultimate, Windows 8
• Operating systems do not support native multi­touch: Windows7 Home Basic, Vista Enterprise, Vista Business Edition, Windows XP, Mac OS X
• Operating systems do not support touch operation: Vista Home Basic, Vista Ultimate
Note:
1. The operating systems that do not support native multi­touch are able to run multi­touch feature through TUIO protocol.
2. The complete OS Compatibility Guide is available for download at our Download Center.
2. Check if the software you are currently using supports multi­point, such as Microsoft Paint, IE and icons in the folders support multi­touch.

Failure: there is deviation of the touch position.

Solution:

1. Check whether any objects are on the touch screen. Water drops and soft substances sticking to the surface results in the misjudgment by the touch screen. Clear the water drops or substances, and then re­calibrate the touch screen.
2. Check if the operating system is genuine, and OEM operating systems will affect the touch accuracy.
3. Open the "Table PC Settings" on the Control Panel, click "Reset" and confirm; If the "Reset" button is gray and cannot be clicked, you can click on "Calibrate" to proceed calibration process, following by the instruction shown on screen. Click "Reset” after calibration process is complete.
4. If the desktop is set to portrait or portrait (flipped) to run TUIO multi­point applications, the touch screen mode must be set to mouse.

Failure: In standard connection, the line drawn in the touchable region is discontinuous.

Solution:

1. The damaged or dirty frame will block the lights required by touch screen operation. Please wipe the frame with alcohol to make sure the frame to be clean.
2. The touch screen is distorted in the installation process. Please disassemble and place the screen horizontally, re­install if it is tested to be qualified that the screen fits with the display. If the screen is severely deformed and can’t be recovered, return to the factory for repair.

Failure: In standard connection, the mouse's cursor is jumping randomly when touching in the touchable region.

Solutions:

1. The damaged or dirty frame will block the lights required by touch screen operation. Please wipe the frame with alcohol to make sure the frame to be clean.
2. The interference of ambient light is strong; Eliminate the interference.
3. Re-calibrating the touch sensor because the touch point is unstable
4. Touch screen is deformed severely, please return to the factory for repair.

Failure: In standard connection, the horizontal line or vertical line drawn in the touchable region jitters.

Solutions:

1. Eliminate the strong lights surrounding the monitor.
2. Stylus tip is greater than 8mm.
3. Make sure the Smooth value is set to the lowest; Please set it to a higher value.

Failure: In standard connection, touch operation is invalid in certain part.

Solutions:

1. The damaged or dirty frame will block the lights required by touch screen operation. Please wipe the frame with alcohol to make sure the frame to be clean.
2. Recalibration.

Failure: In standard connection, the USB device cannot be recognized.

Solution:

1. Plug in the USB device again, or restart your PC.
2. Check whether the software is installed correctly.
3. Hardware failure; Return to the factory for repair.

Failure: While drawing a line, the line won’t follow the finger sliding and draw timely.

Solution:

1. Make sure the Smooth value is set too high in Advanced Settings.
2. Make sure the graphics driver and USB driver are compatible.

Tatung multi-functional cooker use "double-boiler" concept to make fluffy rice, steam vegetables and sea foods and a variety of foods. The cooker heats up the water in the outer pot and turns the water into steam circulating inside the cooker. The steam then heats up everything you cook in the inner pot. Besides, water in the outer pot is treated as a cooking timer. You can adjust the cooking time upon the type of food you cook and your preference. The more water you add to the outer pot, the more cooking time will go through.

Tatung uses 18/8 stainless steel (food grade 304) for all stainless steel inner pot & stainless steel outter pot.

It is normal situation for stainless steel material character.

中文解說

Removing Residue Stains from Cooker (Outer Pot)
After cooking it is normal to have minor residue left on the surface of the cooker. To clean the residue stains simply follow this method.
• Add 1 part Citric Acid to 9 part water to the inside of the cooker.
• Let it cook for 1 hour.
• Then dispose the water and use a soft wet cloth to clean the inside.

What cause the residue?
Water contains minerals and organic compounds and when it interacts with Heat, Oxygen, or Carbon Dioxide, it undergoes a chemical change resulting in residue. This is a natural process that occurs when water is boiled over 140 degrees Fahrenheit. If you find heavy residue in your cooker we suggest you repeat the cleaning process several times.

Regular Maintenance
Always dry rice cooker with a cloth to prevent stains immediately.
When cleaning, use non-abrasive tools such as paper towels or soft cloth.
DO NOT use abrasive cleaners. They are likely to scratch the surface of your cooker and make it appear dull and aged.
DO NOT use abrasive sponge, wire brush, steel wool to scrub your cooker. It will make your beautiful appliances appear dull.

Selecting Rice: Choose crystal clear and plump rice.
Measuring Rice: Use the measuring cup and fill 4-cup of rice. (4-cup of rice is equivalent to 4 to 6 servings)
Washing Rice: Wash quickly and lightly 2 to 3 times. Don’t scrub them.
Add Water in the Inner Pot: Add water in the inner pot to graduation 4.
Immerse: Immerse the rice before cooking. 30 minutes during summer and about an hour during winter.
Add Water in the Outer Pot: Add a cup of water in the outer pot.
Cooking: Turn on the keep warm switch, then press the cook button.
Stewing: Stew the rice for about 5 to 10 minutes after it’s cooked.
Stirring rice: Stir the rice to loosen it before eating to allow the remaining water to evaporate.
Stewing: Stew it for another 5 minutes and the tasty rice is ready to be served.

No, this air fryer is not for deep fry foods but using hot air to fry foods. However, you can spray cooking oil lightly on foods.

It's a healthy way to fry, bake, roast and grill food. The unique convection hot air circulation keep foods heat evenly. It will keep food’s flavor and shorten cooking time.

Tap water contains some minerals and calcium. It will glittery after water boiling and deposit calcium and minerals inside stainless steel pot.