Support

Product Support

Our support center provides you with assistance for any product you have purchased from Tatung Company of America. Our support services are limited to the Continental United States.

Please contact us toll free at (800) 829-2850 Ext. 842 or  E-Mail cbutsanoy@tatungusa.com

Hours: Monday - Friday, 8am-4:30pm PST
Fax: (310) 830-0595

If you have purchased your visual display products from retail stores (Wal-Mart, Sam's Club, Best Buy etc.) we have established a dedicated line for your servicing needs. Please call (915) 772-5991 or e-mail isu@tatungmx.com for immediate assistance.

RMA PROCEDURE

In order for us to expedite your request for return merchandise authorizations (RMA) of your TATUNG product, please complete the following for in its entirety, Also a copy of the original proof of purchase or invoice MUST be faxed to (310) 830-0595 together with an ID number which will be given to you after you complete the form.

Be advised that you will receive an RMA number and complete instructions via fax or email once both items are received by TATUNG. Please allow 48 hours (excluding holidays and weekends) for the RMA.

RMA PRODUCT REQUIREMENTS

TATUNG will not accept any return product for repair without a valid RMA number. The RMA MUST MATCH THE SERIAL NUMBER. Your RMA will expire 30 business days after being issued. If the customer does not return the unit within 30 business days, the customer needs to apply for a new RMA number.

Due to our testing requirements of repaired/replaced unit(s), please expect at least 3-4 working days prior to the pick up/shipment of the repaired/replaced unit(s).

STEP 1: Fill out RMA request form
STEP 2: Fax proof of purchase or invoice with ID number to (310) 830-0595. (ID number will be given to you after you complete the form)